AI Troubleshooting & Custom Debugging / Synthetic cases
Five cases.
A closer look.
A confident sentence can hide an unfinished step. These examples separate what was said from what is supported—and what still needs to happen.
Q01 / Cancellation & Refunds
Cancellation is not a refund.
Ending a subscription does not establish an immediate return of every payment.
Supplied policy
After cancellation, renewal charges stop and access continues until the paid period expires. Refund cases go to customer support for confirmation.
Original wording
All payments will be refunded immediately after cancellation.
Proposed repair
After cancellation, no further renewal charges will be made, and access continues until the paid period expires. Please contact customer support to confirm refund eligibility.
Separate three decisions.
Stopping renewal charges, retaining paid access, and confirming a refund are different steps. Cancellation does not establish an immediate full refund.
Q02 / Service workflow
A reply is not a resolution.
The draft changes three parts of the service commitment at once.
Source
Customer support aims to respond within two business days.
Original wording
We guarantee a resolution within 48 hours.
Proposed repair
Customer support aims to respond within two business days.
Keep the boundary.
The repair restores the source commitment. The definition of business days and the actual resolution deadline still require confirmation from the original policy.
Q03 / Invoice access
A fluent instruction can invent a feature.
The English display focuses on whether the proposed action is actually available.
Supplied policy
The supplied S1–S5 policies do not establish an invoice, sign-in, or download feature.
Original wording
Please sign in to your account to download your invoice.
Proposed repair
Please confirm how to obtain an invoice.
Verify the route before prescribing it.
Use a sign-in-and-download instruction only after that capability is confirmed. A wording repair cannot establish that the feature exists.
The original also contained a locale-specific wordform issue. Its source-language text is retained in the internal record; this English display does not demonstrate that spelling correction.
Q04 / Supported content
Sometimes, leave it alone.
An improvement can be the decision not to introduce another change.
Supplied policy
S1: Cancellation stops further renewal charges. S2: Paid access continues until expiry.
Original wording
After cancellation, no further renewal charges will be made, and access continues until the paid period expires.
Supported / No revision needed
After cancellation, no further renewal charges will be made, and access continues until the paid period expires.
Supported by the supplied policy.
No revision needed. In a real service, confirm which policy is currently effective before relying on it.
Q05 / Status & Handoffs
“Confirmed” needs a record.
This is an individual refund-status question, separate from the general refund-timeframe policy.
Source
Refer refund cases to customer support for confirmation.
Evidence available: No accounting records were provided.
Original wording
I have confirmed that your refund will arrive tomorrow.
Proposed repair
The available information is insufficient to confirm the refund status or credit date. Please refer the case to customer support for confirmation.
Two unsupported claims.
An unfinished confirmation becomes a completed action. A credit date appears without a supporting record.
Next check / Each record separately
- Application
- Approval
- Payment
- Credit
Check the application, approval, payment, and credit records separately. No stage is marked complete here.
A referral is not a completed handoff.
In a real workflow with a support-transfer tool, check whether the handoff actually succeeded. This page is not connected to support or accounting systems and has not transferred a case.
Scope
A demonstration, not a live service.
These five synthetic cases were reviewed with reference answers visible, not as a blind test. Each switch displays prepared wording; this is not an independent acceptance result or accuracy benchmark. No model is called, no new text is assessed, and no account or operational status is retrieved. Private source references remain in the delivery record.